The Business Process Outsourcing (BPO) industry in Jamaica is a priority industry and the Government of Jamaica is working to improve the business environment through policies and strategies to main its competitiveness and viability.
Jamaica has been successfully attracting BPO operations since the early 1990's and has seen the establishment of local entities as well.
Jamaica is currently one of the biggest BPO markets in the Caribbean and Central America region and the leading English-speaking countries in the region. To date, Jamaica’s BPO industry represents 9% of the region’s market. Operations in Jamaica range from data processing and customer care to full BPO operations such as insurance processing, tech support, graphic designing, etc.
Largest English-speaking territory in the Caribbean. A very dedicated and productive workforce with a low attrition rate.
Teleperformance is one of the most tenured BPO's in the market. It owes its success to the local talent, partnership with the BPIAJ and Jamaica Promotions Corporation
The BPIAJ has provided us with great customer leads through their thought leadership in executive search. BPIAJ is considered more of a valued partner in our industry. We are pleased to be working along with them
The BPIAJ Incubator initiative has served us and other players in the industry well, as a new firm you don't have to focus on finding office space or capital to buy equipment, just simply plug and play. The incubator allowed us to save some capital...it does play a huge role...thanks BPIAJ