Overview: Jamaica’s BPO Industry

The Business Process Outsourcing (BPO) industry in Jamaica is a priority industry and the Government of Jamaica is working to improve the business environment through policies and strategies to main its competitiveness and viability. 

Jamaica has been successfully attracting BPO operations since the early 1990's and has seen the establishment of local entities as well. 

Jamaica is currently one of the biggest BPO markets in the Caribbean and Central America region and the leading English-speaking countries in the region. To date, Jamaica’s BPO industry represents 9% of the region’s market. Operations in Jamaica range from data processing and customer care to full BPO operations such as insurance processing, tech support, graphic designing, etc.



Jamaica’s Value Proposition


1. TALENT


Largest English-speaking territory in the Caribbean. A very dedicated and productive workforce with a low attrition rate.


2. INFRASTRUCTURE


Sophisticated telecommuncations structure, transportation network and real estate


3. ROBUST ENABLING ENVIRONMENT


Strong government support, attractive investment climate and socio-economical stability.


4. SIGNIFICANT COST SAVINGS


40-60% savings in cost of operations


5. GREAT QUALITY OF LIFE


First world experience cultural affinity and similar time zone

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Why Jamaica?

Large, Educated English-speaking Workforce

Jamaica is the largest English-speaking territory in the Caribbean which provides a competitive advantage for firms looking to outsource in the region. Our trainable labour force currently stands at 1.3 million. Noted as a service destination alongside our cultural affinity to the North American market makes Jamaican the viable option for your outsourcing destination.

Proven Track Record in IT & BPO Operations

Jamaica continues to be the home of several global industry entities such as Conduent, Teleperformance, Sutherland Global Services, Concentrix amongst others. With over two decades of operations and continued growth in the industry; Jamaica stands as a main competitor in several areas including customer relationship management (outbound and inbound), finance and accounting, software development, recruiting and talent development.

Strong Government Support

The Government of Jamaica has highlighted the BPO sector as one of its priority sectors. The BPO industry has been listed as a key industry in the National development Plan and Growth Agenda. Various Ministries and State agencies have been working in public-private sector partnerships with the industry association to improve the business environment, maintain competitiveness and propel further industry growth.

Proximity to the World's Biggest Market for Outsourcing Services

Jamaica is emerging as the preferred English-speaking destination for nearshore outsourcing. Located within 3-6 hours flight radius to major cities, with frequent flights to numerous airports in North America and worldwide.

Competitive Business Costs

On average, a reduction by 40-60% in the cost of operations recorded by firms doing business in Jamaica.



Success Stories / Testimonials

Teleperformance is one of the most tenured BPO's in the market. It owes its success to the local talent, partnership with the BPIAJ and Jamaica Promotions Corporation

Jake BeckerVice President - Operations - Teleperformance Jamaica

The BPIAJ has provided us with great customer leads through their thought leadership in executive search. BPIAJ is considered more of a valued partner in our industry. We are pleased to be working along with them

Paul EastCEO - Neveast Office Supplies

The BPIAJ Incubator initiative has served us and other players in the industry well, as a new firm you don't have to focus on finding office space or capital to buy equipment, just simply plug and play. The incubator allowed us to save some capital...it does play a huge role...thanks BPIAJ

Rose Malcolm BrownDirector of Operations - Real Time Solutions

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