Business Process Industry Association of Jamaica




Our Services

Investment Facilitation

Jamaica has First World infrastructures with over 15 years’ experience of proven track record in outsourcing excellence. Outsource to JamaicaJamaica is the third largest English-speaking country in the Western Hemisphere with well-developed infrastructures, large workforce and competitive operating costs.

Member Services

The BPIAJ addresses the needs of its membership in a timely, professional and knowledgeable manner. Our core function is to serve and promote the interests of our Cluster group. Be a part of an unified, cohesive group of operators that network, engage and exchange best practices geared at facilitating further sector growth.


The BPIAJ influences Government and other key stakeholders on relevant issues to ensure the interest of its membership is maintained. We believe in a unified, consultative approach to make greater strides for the industry. To change anything or make an impact, we need everyone to participate in the advocacy process. 


BPO Firms




BPIAJ members

Our Work

Skills Development

Contributing to the improvement of the quantity and quality of the labour pool in Jamaica by engaging training institutions and recommending the essential technical skills needed by employees in the industry

Fostering Public-private Partnerships

Partnering with the Government to formulate policy and legislation for the business process outsourcing industry to make Jamaica the ideal location for outsourcing operations.

Industry Development

Developed and manages the first BPO 'plug n play' facility in Jamaica to foster growth and expansion in the industry. The 200 seat Contact Center Incubator enables scalability, promotes entrepreneurship and innovation in the sector.

Branding & Promotions

Strengthening the BPO's industry brand equity as the outsourcing hub in the Caribbean and integral part contributor to the Jamaican economy.

Events & Meetings

Continuously engaging all stakeholders through round table discussions and forums to develop and implement strategies to improve the quality and standards of service delivery in the business process outsourcing industry in Jamaica.

Industry Intelligence

Collecting and disseminating relevant trends, data analytics and information to the business process outsourcing community and other stakeholders.


Teleperformance is one of the most tenured BPO's in the market. It owes its success to the local talent, partnership with the BPIAJ and Jamaica Promotions Corporation

Jake BeckerVice President - Operations - Teleperformance Jamaica

The BPIAJ has provided us with great customer leads through their thought leadership in executive search. BPIAJ is considered more of a valued partner in our industry. We are pleased to be working along with them

Paul EastCEO - Neveast Office Supplies

The BPIAJ Incubator initiative has served us and other players in the industry well, as a new firm you don't have to focus on finding office space or capital to buy equipment, just simply plug and play. The incubator allowed us to save some capital...it does play a huge role...thanks BPIAJ

Rose Malcolm BrownDirector of Operations - Real Time Solutions

Upcoming Events

BPIAJ | Annual General Meeting

27th June 2019 Starting 5:00 pm

The 2018/19 Board of Directors will convene its Annual General Meeting to present on details regarding industry and association performance, financial status and to elect the Board FY2019/2020.

BPOs To Showcase Products And Services At Conference

Thursday 21st March 2019

Public-sector entities have partnered with the Business Process Industry Association of Jamaic...

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Outsource2Jamaica in Support of BPO Growth

Thursday 21st March 2019

President of the Business Process Industry Association of Jamaica (BPIAJ), Gloria Henry, says ...

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Data Building # 4,
Montego Bay Free Zone, 1 Mangrove Way, Montego Bay,